Own your
Agentic
Experience
ACX
Retreat
2026

An invitation-only retreat for Ada's most valued ACX teams.

Three locations. One standard.

Each Retreat is in a different city, with a distinct experience outside the agenda.

The common thread: a full day of structured work, access to Ada's product and ACX leadership, and a peer group you'll want to stay in touch with.

Napa Valley, CA

Sep 29

London, UK

Oct 27

Brooklyn, NY

Nov 3

Attendees listening during a session at a previous ACX Retreat

One day, designed for output.

The agenda is built around three outcomes—improving resolution strategies, enabling more meaningful action, and driving continuous improvement—and every session is designed to end with something actionable in your hands.

You'll compare notes with peers running deployments like yours, work directly with Ada's product team, and get a clear picture of where your ACX Practice stands, and what it takes to push it further.

The workshops

The day is built around three areas where the gap between good ACX teams and great ones tends to be widest. Wherever your program sits on the maturity scale, the content is designed to move it to the next level.

1

Owning the conversation through better resolution strategies

Feature focus

Playbooks, End User API, Simulations

2

Owning the outcome by taking meaningful action beyond containment

Feature focus

Actions, Playbooks

3

Owning the improvement loop through visibility, analytics, and continuous optimization

Feature focus

MCP, Analytics

Who should attend

These Retreats are built for team leads, operations and CX managers, and AI practitioners responsible for what the Ada agent does and how it performs.

Choose your adventure

Napa Valley, CA

Sep 29

Early-Bird Registration Opens Soon

London, UK

Oct 27

Early-Bird Registration Opens Soon

Brooklyn, NY

Nov 3

Early-Bird Registration Opens Soon

Leave with actionable insights you can use right away.